Returns & Refunds policy

Digital Products

HeiCore provides digital applications, templates, and UI assets delivered electronically after purchase. Because these products are intangible and instantly accessible, our refund policy follows the standards for digital goods.

Refund Eligibility

You may request a refund within 7 days of your purchase only if:

• The digital product has not been downloaded, installed, or accessed.

• There was a duplicate payment, accidental purchase, or a technical issue preventing you from receiving the product.

Once the download or activation link has been accessed, the purchase becomes final and non-refundable.

How to Request a Refund

To request a refund, please contact us at:
📧 support@heicore.space

Include the following details:

• Your full name

• Order or transaction ID

• Reason for your refund request

Our team will review your case and respond within 3–5 business days.

Approved Refunds

If your refund request is approved, reimbursement will be made within 7–10 business days using the same payment method used for your purchase. No additional fees will be charged.

Non-Refundable Cases

Refunds will not be issued for:

• Products that have been downloaded, installed, or accessed.

• Purchases made in error or due to a change of mind.

• Misunderstanding of product features that are clearly described.

Digital files cannot be “returned,” so please review product details carefully before purchase.

Technical Support

If you experience any technical issue with your purchase, contact us and our team will assist you or provide replacement files when necessary.

Contact Us

If you have any questions about our Returns & Refunds Policy, please reach us at:
📩 support@heicore.space